The Guest Journey, Mapped: Six Stages Every Operator Should Own

Every guest moves through six stages, from the first time they hear about your space to long after they have checked out. Most hosts put their energy into the middle of the stay and quietly lose people at the edges. In this session we walk through the full guest journey the way we map it at Happy Lens and share practical tips you can apply to each stage without a bigger budget or a bigger team.

We will be hearing from Juls and Eunice, the co-founders of Happy Lens, an independent guest experience consultancy. Juls and Eunice built it to support colivings, coworkings and nomad events improving their guest journey because we are deeply passionate about this industry and universe. They do this through reviews made with lots of care after being real guests. They hand founders and hosts a clear map of what to keep and what to fix.

Between them, they have spent years inside the nomad ecosystem building communities and running nomad travel, including Eunice's time leading programs across Africa and Juls managing worldwide travel operations for those programs, both at Remote Year. At Happy Lens they turn that experience into a framework founders can actually put to work and end with an enhanced customer experience.