Mastermind: how to deal with toxic residents?

This month we are so happy to welcome Fanny Caloz   as our first guest speaker of 2023.

Cofounder of ESCAPE colivings in Switzerland and Greece. Fanny and her team serve international clients across different industries by creating a community of like-minded people with a nomadic lifestyle.  At ESCAPE,  Fanny helps creating the growth strategies to ensure the company provides a top-level customer service.   In 2021, she created the ESCAPE business program with the mission to inspire and empower professionals to start and grow businesses, whether coliving related or not. She works with a framework around three pillars:  

1) Business strategies 

2) Productivity & time management 

3) Mindset

During this mastermind, she will facilitate a conversation to answer the following questions:

 -> how to recognize when a client is toxic 

-> how to protect your staff/ how to train your staff 

-> what rules to have in place to remove toxic clients 

-> how to deal with the aftermath on social media/ online presence when (if) they criticize you publicly 

-> flagging them or not for other operators?

OBS: You will receive an email with a link 1 hour before the start of the webinar

As usual, our webinars are free for all Coliving Members. If you are not (yet) a member and this is your first event, it's on us ;-)   Otherwise, think about joining us.